We provide a face to face service where guests will be welcomed to the property, shown around and offered advice on things to see and do in the local area. Keys will be issued at this time and arrangements will be made for check out. The cost of this face to face check in service is £25. If in the instance that guests are more than 1 hour late for their agreed upon check-in time then an additional fee will be charged to the host of £12.50. At least 48 hours’ notice is always required for a face to face check-in service.
On all other occasions, a self-check in will be completed using a *key box whereby we will arrange the arrival time with instructions on how to locate your apartment and enter the building and liaise with guests completely during the arrival period. There is no charge for this service. We can supply a key box and have this installed as part of our maintenance package if necessary.
*It is mandatory that a key box is installed outside the property. Particularly for the occasion that a guest may wish to check in or out of the property between the hours of 10pm and 6am. If no key box is installed for self-check in on these rare occasions then an additional charge of £36 will be invoiced for face to face check ins during these hours.