Answering guests enquiries can be time-consuming. Particularly if they have a lot of questions. Often guests don’t book with a particular host because they don’t respond quickly enough. They don’t provide enough information. Or the response doesn’t make them feel welcome or appreciated. That’s why we’re here to help. We understand that it can be challenging responding promptly to a potential guests message. Particularly if you have a hectic work schedule. Or knowing what to say and how to say it. That’s where we have your back. With a wealth of experience in both customer service and holiday let management. Not to mention a love for Edinburgh. And all the time in the world at your disposal. Holiday let guest communication from Air Property Management. Therefore allows us to communicate with your potential guests on your behalf.
For you, this service will translate to more potential bookings in your properties calendar. And as a result, increased profit for you, the host. Not to mention freeing up more of your valuable time. As well as happy guests who are excited about their up and coming stay at your home.
Due to guests varying levels of experience and needs the level of communication required before booking a holiday let property is different from one guest to another. Our communication service means there is always someone on hand to respond to potential guests queries. We know that the faster and more effectively we answer their questions. Then the more likely they are to book. Providing in-depth answers and showing a genuine interest to guests enquiries builds a positive rapport from the outset. And sets a good foundation for a successful stay. It also allows us to determine any problem guests and weed them out early on before they can cause damage to your property.
We will continue to communicate with your guests through our guest communication service until they safely arrive at the property. Ensuring they have their questions answered and are fully prepared and excited for their upcoming stay. Because we know that guests can sometimes get in touch asking specific property related questions after booking. For instance querying if the property has a hair dryer. Or if there is a nearby shop that they can stock up on esentials when they arrive. Guests may also get in touch on the day of arrival asking for help with directions. Or if they’ve been delayed. We will be on hand to reply to these messages. Allowing you to carry on with your day stress free knowing that everything is under control.
Let us free up more of your time and increase your properties bookings with our holiday let guest communication service.
Guest Communication for both pre-booking and pre-arrival is included within our property management packages.
Management packages start at only 14% commission of rental income.